Return and Exchange Policy

At Tomorna, we are committed to ensuring customer satisfaction and strive to provide the best online shopping experience. If you are not completely satisfied with your order, we offer the following return and exchange options:

1. Return and Exchange Conditions

• Product Damage During Delivery
• Defective or Expired Product
• Wrong Product Shipped
• You can request a return or exchange within 48 hours from the date of receiving the order.
• The product must be unused and in its original condition with all accessories and packaging.
• Proof of purchase (receipt or invoice) must be provided with the return or exchange request.
• Provide a detailed description and photo(s) illustrating the reason for the return.

2. Non-Returnable and Non-Exchangeable Products

• Products that have been opened or used.
• Perishable products such as dates that have had their packaging opened.

3. Return and Exchange Process

1. Submit Request: Contact our customer service team via email or phone to submit a return or exchange request.
2. Approval of Request: After reviewing your request, we will inform you whether it has been approved or denied.
3. Reshipping: If the request is approved, we will reship the product to our specified address.
4. Processing: Upon receiving and verifying the product, we will process the return or exchange according to your preference.

4. Refunds

• Method: Refunds will be issued using the original payment method used at the time of purchase.
• Time Frame: The refund process may take 5 to 30 business days after the return is confirmed.

5. Contact Us

If you have any questions or need assistance regarding the return and exchange policy, please contact our customer service team at:
Email: wecare@tomorna.com
Phone: 
920002555
8001246699