At Tomorna, we are committed to delivering your orders in a timely and efficient manner. Our shipping policy outlines the key details regarding the shipping process, timelines, costs, and more:

1. Shipping Destinations

We offer shipping services within Saudi Arabia and to a range of international destinations. Please refer to our website for the list of countries we currently ship to.

2. Shipping Costs Domestic Shipping

Shipping within Saudi Arabia is calculated based on the weight of the order and the delivery location. Free shipping may be available for orders above a certain value. International Shipping: International shipping costs are determined by the destination country, weight, and size of the order. Additional customs fees and taxes may apply and are the responsibility of the customer.

3. Shipping Timeframes

Processing Time: Orders are typically processed within 1-2 business days from the date of purchase.

Domestic Delivery: Standard delivery within Saudi Arabia usually takes 2-5 business days.

International Delivery: International delivery times vary by destination and can range from 7-14 business days. Please note that delays may occur due to customs processing in the destination country.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status and estimated delivery date of your order.

5. Delivery Issues

- Incorrect Address: Please ensure that your shipping address is accurate and complete. Tomorna is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

- Lost or Damaged Packages: If your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

6. Customs and Import Duties

For international orders, any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost.

7. Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

Email: wecare@tomorna.com

Phone: 920002555

             8001246699