Agreement Reliability

To become a customer on the Tamorna website, you must first complete the registration requirements. By completing and approving the registration form or obtaining any services or products using the website, you hereby agree to abide by the Tamorna User Agreement.

The term "you" will refer to any person or entity displaying, using, accessing, browsing, or submitting any content or materials to the website. If you do not agree with the terms of use, you are not permitted to use the website. Tamorna reserves the right to modify these terms of use at any time without prior notice, and you agree that each time you visit the site, the applicable terms of use will govern at that time. Continued use of the website now or after amendments to these terms indicates that you have read, accepted, and agreed to be bound by the amendments. These terms and conditions apply to the Tamorna website, all its applications on all devices, and all browsers, including any phone connected to an internet browser.

You are responsible for making all necessary arrangements to access the website, either on the network or through the application. You are also responsible for ensuring that all persons accessing the website via your internet connection are aware of these terms and comply with them. By displaying, browsing, using, accessing the website, or submitting any content or materials, you agree to these terms of use as a legally binding agreement between you and Tamorna without any limitation or condition.

Service Description

Tamorna allows customers who agree to the terms to request dates and their derivatives from the website. Tamorna offers an easy way to select various types of premium dates and their derivatives through the website and have them delivered to you. The purpose of this website is to simplify the process of purchasing different types of dates and their products for customers and delivering them wherever they are. We have created this website to be an e-commerce store to display date products, making it easier for customers to browse various types of dates using the internet. Tamorna directly displays date products on the website, markets the website through electronic channels, and provides the ability to search and find various types of dates and their products on the site. These products are delivered to the addresses mentioned in the order.

Tamorna is responsible for complying with the laws, regulations, systems, standards, and criteria applicable in Saudi Arabia, such as those related to preparing, packaging, marketing, and ensuring the safety of date products.

Buyers of date products are solely responsible for ensuring the accuracy of delivery addresses, and Tamorna will not have any obligation or responsibility for any incorrect addresses for the recipients of the products. All processes of preparing and delivering products are the responsibility of Tamorna, which accepts the order. We will take all reasonable means available to us to meet the specified delivery time, although delivery time may be affected by factors beyond our control and therefore cannot be guaranteed. We will notify you or one of our partners in case we become aware of any unexpected delay.

Customer System on the Website

Any customer on the Tamorna website can register with their "first and last name" and "mobile number," which are determined by the customer themselves. The "mobile number" is personal and limited to the individual member. The same "mobile number" cannot be assigned to two different members. The user can log in again using a code sent to the same mobile number, and the user can change this information at any time. To benefit from the services of the site or the discounts that require the user to be a customer on Tamorna, the user must enter their mobile number and then the sent code. This process is called "logging in" to the Tamorna website.

Tamorna is not responsible for any problems that may arise from using the login code.

By using the site, you ensure that any personal information provided by you is correct, accurate, valid, and complete in all respects, and that you will promptly notify us of any changes to your personal information by updating your membership information on the site or by contacting us. You agree not to impersonate any person or entity or use a false name or a name you are not authorized to use. You are not allowed to register multiple memberships using the same person, and violating this clause may result in the termination of your membership.

You are responsible for all activities and orders that occur or are submitted through your account. If you become aware of or suspect that someone is using your account, you should contact us immediately. You may not use the website for any illegal or unauthorized purposes, including but not limited to distributing any illegal, defamatory, abusive, threatening, harmful, obscene, or offensive materials to the website, or sending materials that constitute a violation of law, religion, beliefs, and moral standards, causing civil liability or otherwise. You must not harm or interfere with the site’s operations or attempt to gain unauthorized access to the site or connected networks through hacking, deception, or any other similar means.

Member Responsibilities

While using the services of Tamorna, the member accepts and acknowledges the following:

• The information provided in the registration form is correct, provided that such information is required, and the member is solely responsible for any losses that may arise from incorrect or incomplete information, in which case their membership may be terminated.
• The member is solely responsible for all ideas, opinions, and personal statements they provide while using the services of Tamorna, as well as for any files uploaded to the site and personal information sent. The website will not be responsible in any way for such files or for unauthorized access to any services provided through the website in any manner other than that specified by the site. The member must not alter the software in any way, and the member will compensate the site for any material or moral losses in the event of non-compliance with the above-mentioned terms. The site will not be responsible for any damages that may arise from unauthorized individuals reading data belonging to any members. The member must not send any messages that are threatening, immoral, racist, or contrary to the laws of Saudi Arabia and international agreements. Any correspondence, addresses, or pseudonyms must not violate regulations, public morals, and proper behavior. The member must refrain from harassing or threatening other users or any customer service staff of the site, refraining from actions that affect the usage of services by other users, refraining from sending, printing, or distributing any inappropriate or illegal materials, or any information that may harm the reputation of any individuals or institutions, advertising, selling, or offering to sell any products or services, or engaging in harmful activities such as scanning, competition, or chain letters, and refraining from sending any information or programs that could damage information or software on other users' devices. All records or materials obtained through the use of the site’s services are at the user's discretion, and the user will be fully responsible for any damages, loss of information, or any other losses resulting from this for their computer. The user has no right to claim compensation for any losses arising from the use of the service. They must not use the site’s services for commercial or advertising purposes without obtaining the site's approval. The user acknowledges that the site may monitor all activities carried out on the platform at any time or continuously, using its system for commercial, research, or any other purposes. The user agrees not to send any legally prohibited emails or distribute any unauthorized messages such as chain letters and harmful programs, nor record and misuse any personal information belonging to others.

The user must not use the site for any unauthorized commercial activities or any usage other than the authorized purposes of the site's services, must not copy any content for printed or online republication, must not create reviews of the site or record any entries for commercial purposes or any purpose inconsistent with the site's good faith intent, and must not attempt to gain unauthorized access to the computer systems of others through the site. They must not interfere with other persons or entities' use of the site, and must not upload or transmit viruses or other harmful or destructive files. Additionally, the user must not disable, interfere with, or even cause harm to the security of the site or any services, software, or hardware connected to the system, accounts, passwords, servers, or networks associated with the site or accessed through the site or associated sites (including those belonging to our vendor partners and service providers).

All minor users, where they reside (generally under 18 years old), must obtain permission from their guardian and be directly supervised by their guardian (such as a parent) when using the site. If you are a minor, your guardian/parent must read and agree to these terms before you can use the site. Credit or prepayment cards used by the customer for payment through the site's electronic payment gateway must be owned by the customer. If the card belongs to another person, the customer must use it legally with the cardholder's consent.

Price and Payment

The customer is responsible for payment to the website. The website may impose additional fees if the customer adds a "special request" to their order and it can be fulfilled. Upon acceptance of your order, this constitutes an agreement between you as a customer and the website. Payment is made in cash directly when selecting the "cash on delivery" option. In the case of choosing to pay via credit card or prepayment through the website, the transaction is processed by the website, and delivery fees or any other applicable fees will be charged for each order and clearly displayed in the order summary. If you choose to pay via credit card, the card ownership must belong to the customer, and if it belongs to someone else, it must be used legally.

The website does not store your credit/debit card information but sends your full card details to the credit/debit card company in encrypted form under regulations and standards during the order processing. The website retains part of the information in encrypted form while taking utmost care to maintain protective measures.

Website Authority

The website may temporarily suspend or completely cease operating the system at any time. The website shall not have any responsibility towards its members or any third party due to temporary suspension or complete shutdown of the system. The username and mobile number will be displayed and approved after filling in the form data that will be provided to customers by the website. The website may prevent its customers who have filled in the form data or communicated with the website, even if they have accounts, from accessing the website for an indefinite period if the website deems it necessary.

The website does not guarantee that its services will be provided on time, securely, or fully, that the results obtained from services or products will be accurate and reliable, or that the quality of the services will meet expectations.

The website has the right to back up and delete all or some of the files and messages submitted by members while using the services at times deemed appropriate by the website. The website will not be responsible for backup and deletion procedures.

The website may change services that do not require membership into services that require membership. Additional services may be offered, some services may be partially or completely changed, or they may be turned into paid services.

The website may be unavailable at times to allow for maintenance and updates. Although we strive to inform customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to modify or withdraw the service at any time.

Termination of Agreement

The website may unilaterally terminate this agreement at any time.

Restrictions on Non-personal and Non-commercial Use

You agree that the consequences of commercial use or republishing content or information from the website without permission may be severe and incalculable, such that monetary compensation would not be adequate or appropriate. Therefore, the website is entitled to take temporary or permanent action to prohibit such use.

Governing Law and Jurisdiction

This agreement is governed by the applicable laws in the Kingdom of Saudi Arabia. In the event of any dispute (including non-contractual disputes), jurisdiction will be held by the competent authorities in Riyadh.

Enforcement

If any part of the terms of use is considered illegal or unenforceable for any reason, that provision shall be severable from the remaining terms, and it shall not affect the validity of the remaining provisions.

Contact: For any inquiries related to the privacy policy, you can contact us via email at wecare@tomorna.com or phone 8001246699, noting that incoming and outgoing calls to Tamorna are recorded for quality and training purposes.